In recent years, Voice Artificial Intelligence or AI has come out as a groundbreaking technology transforming the field of customer support services. By tapping into the potential of AI and natural language processing, it empowers…
Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the…
Technology has dramatically improved the way companies in a wide range of niches and industries conduct business. However, when technology is not properly utilized, it can be a detriment and may impede operational growth. The…