Help Desk
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A quick guide to the different types of help desk software
Help desk software is a platform that comes with a set of tools used to collect, organize, report, and respond to customer interactions. You’ll find modern help desk solutions in practically every industry and in every support channel, including chat, phone, email, and social media apps. Choosing the right help desk software, whether it’s hosted, […]
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How to create a useful help desk ticketing system?
Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the help desk for assistance. A help desk ticketing system is essential for businesses. They keep track of all outstanding issues, […]