Customer Service
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How to earn customer loyalty?
You may be in situations where you are enjoying a lot of customers who come into the business but never return, it is all about their loyalty that you are missing here. How can one…
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How AI can delight your customers and improve branding?
Customer satisfaction is the aim of every business to maximize profits given the fierce competition in the market. Furthermore, customers’ knowledge and awareness have expanded tremendously recently, and so they choose to buy from companies…
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How to create a useful help desk ticketing system?
Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the…
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Does Your Business Need a Receptionist? And, if So, What for?
In the initial stages of growing a business and keeping costs as low as possible (especially in this current climate!) the last thing you might be thinking of is hiring a receptionist. You already answer…
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How to take your business to its next level?
If you’re a small business owner, you likely have at least one thing in common with other entrepreneurs – you can see the big picture and visualize the future of your company. However, you may…
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Most useful tactics to acquire and retain your ecommerce customers
Many experienced eCommerce professionals will tell you that customer retention is the key to long-term success in the increasingly-competitive eCommerce industry, and they would be right. However, customer retention is but one part of the…
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5 ways outsourcing your call center can help your company thrive
Nowadays, you can’t have a successful business if you’re not constantly communicating with your customers and your online audience by a convenient mode of communication i.e., call. It doesn’t really matter if you’re running a…
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How to reach out to your customers?
The best way to reach out to your client base is to do what you can to really understand their needs. Analyze the strengths and weaknesses of your business. You can do this with facts…
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Find customers from nearly nothing: The art of lead
Like many aspects of running a successful business, lead generation is an area that leaves a lot of people scratching their heads. Knowing where to look for potential customers a challenge that few people overcome,…
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How to enhance customer satisfaction?
Running a business is a nuanced, intricate process. It involves hundreds of moving pieces, some of which are entirely dependent on your internal operations and how well you structure your business processes. Among a slew…
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Salesforce CRM: Nurturing long-term relations amid small businesses and their customers
In the highly competitive marketplace today, being a small sized business does not reduce the number of challenges or complications that come your way. These numbers loom large at all times in the form of…
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How to build trust with customers?
There’s a whole lot of difference between how brick and mortar and online stores reflect upon potential customers. With the former, trust-building is a relatively easy process. With the latter, it is a difficult one…