Call Centers
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How Scorecards Improve Call Center Performance
An agent pauses, unsure of what to say. Another speeds through a call, skipping over key details. Customers, frustrated by conflicting answers and unresolved issues, keep calling back and looking for clarity, but the same…
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Tips for running an efficient call center: From contact center software solutions to network monitoring tools
In the ever-evolving call center industry, maintaining efficiency is crucial for customer satisfaction and operational success. With the rise of cloud-based technology, AI, and the need for robust network maintenance, managers are now equipped with…