#Customer_Service


How to improve your company’s customer service?

Customer service

Your business can’t exist without customers. Regardless of which industry your company is in, you must draw in new customers and maintain loyal clientele if you want your business to grow sustainably. You can’t accomplish these two goals if you don’t have a great customer service department. There is always room to improve how your […]


How to earn customer loyalty?

Customer loyalty

You may be in situations where you are enjoying a lot of customers who come into the business but never return, it is all about their loyalty that you are missing here. How can one earn that loyalty that customers keep coming back. Based on my own experience, it takes a lot of work in […]


How AI can delight your customers and improve branding?

Artificial Intelligence

Customer satisfaction is the aim of every business to maximize profits given the fierce competition in the market. Furthermore, customers’ knowledge and awareness have expanded tremendously recently, and so they choose to buy from companies that provide them with the most satisfaction and meet their requirements and expectations. As a result, taking your business to […]


How to create a useful help desk ticketing system?

Help Desk

Many businesses and companies worldwide have embraced the use of help desk ticketing systems to solve most of their customer’s issues. A ticket is basically an inquiry or request that a customer/client submits to the help desk for assistance. A help desk ticketing system is essential for businesses. They keep track of all outstanding issues, […]


Does Your Business Need a Receptionist? And, if So, What for?

Image of a female receptionist attending customer in a very respectable manner.

In the initial stages of growing a business and keeping costs as low as possible (especially in this current climate!) the last thing you might be thinking of is hiring a receptionist. You already answer the phones and answer emails successfully yourself, after all, right? Well, this year the receptionist industry has skyrocketed, with thousands […]