Tag: Customer Service

Does Your Business Need a Receptionist? And, if So, What for?

Image of a female receptionist attending customer in a very respectable manner.

In the initial stages of growing a business and keeping costs as low as possible (especially in this current climate!) the last thing you might be thinking of is hiring a receptionist. You already answer the phones and answer emails successfully yourself, after all, right? Well, this year the receptionist industry has skyrocketed, with thousands… Read More »

Best Tips to Acquire and Retain Your eCommerce Customers

eCommerce Customer Retention

Many experienced eCommerce professionals will tell you that customer retention is the key to long-term success in the increasingly-competitive eCommerce industry, and they would be right. However, customer retention is but one part of the eCommerce success model, and the other is customer acquisition. Even though acquisition can be way more expensive than retention, you… Read More »

5 Ways Outsourcing Your Call Center Can Help Your Company Thrive

Call Center

Nowadays, you can’t have a successful business if you’re not constantly communicating with your customers and your online audience by a convenient mode of communication i.e., call. It doesn’t really matter if you’re running a beloved local shop or a global enterprise, the reality is that you need to have a strong communication strategy in… Read More »