Tag: Customer Service

Best Tips to Acquire and Retain Your eCommerce Customers

Best Tips to Acquire and Retain Your eCommerce Customers

Many experienced eCommerce professionals will tell you that customer retention is the key to long-term success in the increasingly-competitive eCommerce industry, and they would be right. However, customer retention is but one part of the eCommerce success model, and the other is customer acquisition. Even though acquisition can be way more expensive than retention, you […]

5 Ways Outsourcing Your Call Center Can Help Your Company Thrive

5 Ways Outsourcing Your Call Center Can Help Your Company Thrive

Nowadays, you can’t have a successful business if you’re not constantly communicating with your customers and your online audience by a convenient mode of communication i.e., call. It doesn’t really matter if you’re running a beloved local shop or a global enterprise, the reality is that you need to have a strong communication strategy in […]